Terms

Calen is a tool for publishing your available hours and letting people book and pay for them. These terms are between you and Calen. They cover both hosts, who hold an account, and the people who book or pay them, who need no account at all.

The agreement to meet, and whatever is being paid for, is between the host and their client. Calen is not a party to it. We provide the page, take the booking and move the money; the host provides whatever it is they have agreed to provide.

That means a host is responsible for what their page says, for showing up, for what they charge and for their own tax and invoicing. The monthly statement in a host’s account is a summary of their account with us; it is not a tax invoice and does not stand in for the host’s own. If something goes wrong with the service itself, it is between those two people.

You need to be able to enter a contract to hold an account. Keep your password to yourself; anything done from your account is treated as done by you. Tell us if you think somebody else is in it.

Your public address is first come, first served. We may reclaim one that impersonates somebody, or that is being squatted.

There is one way a payment reaches a host, and it is the same for every host:

• The payment is made to Calen, through our own account with the payment provider. A host cannot take it through a payment account of their own.
• We keep a commission out of each payment a host takes — a paid booking, or a payment through their payment page. A host’s rate is shown in their account, under Settings, Getting Paid, and the rate that applies to a payment is the one in force when it is taken.
• The rest is added to the host’s balance, one per currency. To be paid, a host gives us their bank details — the form asks for an IBAN — and files a payout request. A person at Calen checks it and makes the transfer by hand, so it is not instant. A request we do not approve goes back to the balance with a reason the host is shown, one request per currency can wait at a time, and where there is a smallest amount we pay out, the Getting Paid screen says so when a balance is below it. We may also pay what a monthly statement is owed without being asked; it is then recorded as a payout against that statement, comes off the balance in the same way, and the statement shows it as paid out.
• Every month since a host’s first payment has a statement in their account, under Statements: the balance as the month began, each payment with our commission on it, each refund and what it took off the balance, each payout, and the balance as the month ended — one per currency, never added together. Months run by the UTC calendar. From September 2026, after a month in which something moved we send the host a summary of it by email, once, early in the month that follows, unless they have switched that email off or their account is suspended. The statement in the account is the record and the email is only a notice of it: if the email is late or does not arrive, the statement is there all the same. A payment confirmed late can carry the earlier time it was paid, so a month can gain a line after its summary was sent; the statement then says so.

Card numbers never reach us. Payment happens on the provider’s own page, under their terms.

A host decides whether and when a client gets money back, and they should say what their terms are on their page. What the software does is fixed. A client can cancel a booking from their own booking link until it is over, and a host cannot switch that off. From the same link they can move it to another free time, as long as the host is still taking bookings for that session. Cancelling a booking does not by itself refund it, whoever cancels, and neither does a host declining a request that was paid for: a refund is always a separate step. Moving a booking that has been paid for does not charge for it again.

A refund of the full amount also cancels the booking and frees the time, unless the meeting has already started. A partial refund leaves the booking standing.

A refund goes back the way the payment was made and comes off the host’s balance. A host can make one, in full or in part, from their own Payments screen — but not with money that has already been paid out to them, or that a payout request of theirs is waiting on; that refund is arranged with us. We can also refund a payment ourselves, for example when a host cannot, and it comes off the host’s balance in the same way.

On a refund in part, the whole amount refunded comes off the host’s balance and our commission on that payment stays; on a refund in full, our commission goes back too. A balance that refunds take below zero is made up from what the host earns next.

Use Calen for anything unlawful, to take money for something you do not intend to provide, to impersonate somebody, to send people mail they did not ask for, or to attack the service or get at other people’s data. Do not use it to sell what you are not allowed to sell where you are.

We can suspend an account that does any of this. Where the reason is not urgent we will say what it is first.

We try to keep the service up and we take daily backups, but this is not sold with an uptime guarantee. Maintenance, a failure at one of the providers we depend on, or a bug can all interrupt it. Keep your own record of anything you cannot afford to lose.

You can stop using Calen whenever you like. A host can erase their own account under Settings, Erase account, without asking us. The screen lists what is erased and what is kept before anything happens: the bookings and payments you took as a host stay with your name removed, your payouts — those you asked for, and those we recorded against a statement — keep the bank details recorded on them, and your event types are hidden rather than deleted. Bookings you made with other hosts are their records and stay as they are — see the privacy page for what that means. Bookings already taken and payments already made are not undone by erasing an account, and once it is erased your clients can still cancel what is ahead but can no longer move it; settle those with the people concerned, ask for any balance you are owed, and print any statement you want to keep, first — you open statements through the account, so you cannot once it is erased. The payments, refunds and payouts they are worked out from are kept, so our staff who pay hosts still can.

Nothing here limits liability for death, personal injury, or fraud — it cannot, and we would not want it to. Beyond that, and to the extent the law allows, Calen is not liable for lost profit, lost business, or a meeting that did not happen; and our total liability is limited to what you paid us in the three months before the problem.

If you are using Calen as a consumer rather than for a business, you keep every right your local law gives you. Nothing here takes one away.

We may change these terms. The date at the top says when they last changed, and we will tell account holders by email before a change that matters takes effect. Carrying on using the service after that is how a change is accepted.

These terms are governed by the law of the country where Calen is established, and its courts have jurisdiction — except where consumer law gives you the right to bring a claim where you live, which it may.

Questions go to support@calen.nl.